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Step 1

FP Canada™ Financial Planner

Information about the FP Canada Certificant you are complaining about.

In fairness to the Certificant you are filing a complaint about, we may share some or all the information you provide with the Certificant. We may give copies of documents received from you to the Certificant. We may also share personal information (such as names, addresses and telephone numbers) with the Certificant. The Complaint Form will be provided to the Certificant whose conduct is the subject of your complaint.

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Step 2

Your Complaint

Tell us about your complaint

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Supporting Documents

Please share any relevant documents to support your complaint.

Files must be less than 10MB in total

Note: If your supporting documents are voluminous, you may send copies of the relevant additional documents to us by mail (please do not provide original documents, please provide copies) following submission of the complaint.

If you are sending additional documents by mail, please send to FP Canada Standards Council 902 – 375 University Avenue, Toronto, ON M5G 2J5, and note above in the ‘Your Complaint’ section that additional documents will be forwarded by mail.

Step 3

Information About You

Give us some details about how we can reach you

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If you provide an email address you will receive a copy of your complaint.

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If you are making this complaint on behalf of someone else, please let us know. FP Canada Standards Council requires that person’s name and contact information. In addition, FP Canada Standards Council requires written authorization from that person in order to proceed with our review of the complaint. The Standards Council will contact you, upon receipt of the complaint, to obtain additional authorization.

Step 4

Additional Information

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How did you learn about the Standards Council's Professional Oversight Role? Check all that apply.

Who else have you contacted about this matter?

Step 5

Acknowledgement, Authorization and Signature

Sign and submit this complaint

Terms and conditions

I have read, understood and agree that the FP Canada Standards Council™ (the “Standards Council”), will share this Complaint Form, which includes my personal information including contact details, and will share some or all of the information and documentation received from me and others on my behalf during the Initial Review process and the subsequent Investigation (if applicable), with:

  • The FP Canada Certificant complained about;
  • Witnesses contacted by the Standards Council during the course of the Initial Review process and during the Investigation (if any) as deemed appropriate by the Standards Council;
  • Other regulatory bodies; self-regulatory organizations; professional bodies; law enforcement agencies; other credentialing or licensing bodies who have the authority to regulate, oversee, or enforce title protection legislation; and
  • Entities with whom FP Canada or its Divisions have a Memorandum of Understanding and/or Information Sharing Agreements.

I understand that the Standards Council may not be able to process my complaint without supporting documents and that the Standards Council may require additional information from me, in order to complete its Initial Review and Investigation (if any).

I understand and agree that :

• the Standards Council correspondence, files, and any discussions I have with staff during the review of my complaint are confidential;

• I will not use any correspondence or information obtained from staff during the initial review or investigation in legal proceedings. This confidentiality obligation applies only to information I learn directly from FP Canada staff and the documentation I receive directly from staff during the Standards Council’s process and does not prevent me from discussing the underlying facts or experiences that led to my complaint; and 
• I can share information I receive from FP Canada staff with a representative who is assisting me with my complaint (for example, my lawyer or an advocate) as long as that individual also agrees to keep the information and documents received, confidential.

By completing and forwarding this Complaint Form to the Standards Council, I hereby authorize the FP Canada Certificant complained about to release:

  • Relevant financial information and documentation/information relating to me and/or in my client file, to the Standards Council as requested during its review or investigation or as otherwise becomes necessary.
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